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LDP Services
PRE-SELLING ASSISTANCE
A
ssistance and customer care are mandatory for our internal process and procedures
Availability to perform tests on our machines using a load cell to determine the real forces required for operation
Tests of clinching to the definition of the best joint system, accompanied by leak test analysis systems with force-displacement
Design together with the customer in order to achieve the best solution
Information meeting
Technical offer for the model definition or for machines type model
Indication of dimensions and air consumption for the system definition (for individual units)
Availability of drawings 3D and 2D
Circuit scheme for any single unit
Manual with instructions for the individual units available in foreign languages too
Installation support and “go live” assistance for any unit
POST-SELLING ASSISTANCE
Single unit are provided, as complete machines, with the documentation according to the Machine Directory 2006/42 CE
Since 1991, all the files of the machines and the different units with serial numbers are kept on file, available to learn the history of the unit or the machine itself
Telephone support
Maintenance service scheduled in 24h
Availability to define custom support contracts
Replacement kits are available for 10 years from the date of construction
Maintenance guaranteed for 10 years from the date of construction
All products are covered by liability insurance products